Ordering and Payment Policy

Last updated: 2026-07-01

1. How Ordering Works

At Lunchbox Buddy, we have designed a simple, two-step ordering process:

  1. Website Selection: Browse our products (Standard 40, Premium 40, Add-ons) and make your selection on our website.
  2. WhatsApp Checkout: When you are ready to check out, you will be directed to WhatsApp. Your order details will be pre-filled in a message to our business account.

2. Order Confirmation

Sending the WhatsApp message does not immediately confirm your order. Your order is only confirmed once a Lunchbox Buddy representative reviews the request, checks delivery route availability, and responds with an official confirmation message and invoice.

3. Payment Timing

  • Payment must be made in full before your delivery is scheduled.
  • You will receive payment instructions along with your order confirmation on WhatsApp.
  • Cut-off times for monthly deliveries will be communicated directly. Late payments may result in your delivery being pushed to the next cycle.

4. Accepted Payment Methods

Currently, we accept the following payment methods:

  • [PAYMENT_METHOD_1] (e.g., EFT / Bank Transfer)
  • [PAYMENT_METHOD_2] (e.g., Yoco Payment Link) (Note: Please use your Order Number or Surname as the payment reference when doing an EFT).

5. Cancellation

If you wish to cancel an order, please do so within 24 hours of receiving your confirmation. Orders that have already been dispatched or packed cannot be cancelled.